Terms and Conditions

Welcome to Nodoka. These Terms and Conditions govern your use of our services and website. By engaging with our custom wardrobe manufacturing services, you agree to comply with these terms.

Effective Date: January 1, 2025

1. Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "Customer," or "you") and Nodoka ("Company," "we," "us," or "our"), a custom sliding wardrobe manufacturing company. By placing an order, accessing our website, or utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our services or website. We reserve the right to modify these Terms at any time, and continued use of our services following any changes constitutes acceptance of the revised Terms.

2. Services Provided

Nodoka specializes in the design, manufacture, and installation of custom sliding wardrobes (шкафы-купе). Our services include:

  • Initial consultation and measurement services
  • Custom design and 3D visualization
  • Manufacturing of wardrobes according to approved specifications
  • Professional installation at the customer's premises
  • After-sales support and warranty services

All services are provided subject to availability and our acceptance of your order. We reserve the right to refuse service to any customer for any lawful reason.

3. Orders and Quotations

3.1 Quotation Process

All quotations provided by Nodoka are valid for 30 days from the date of issue unless otherwise specified. Quotations are based on the information provided by the customer and are subject to change if specifications are modified or if site conditions differ from those initially assessed.

3.2 Order Confirmation

An order is considered confirmed only upon receipt of a signed agreement and the required deposit payment. Once confirmed, orders enter our production schedule and are subject to our cancellation and modification policies outlined in Section 5.

3.3 Measurement Accuracy

Important: Accurate measurements are critical to the successful manufacture and installation of your wardrobe. While we provide professional measurement services, customers who choose to provide their own measurements assume full responsibility for any errors. We strongly recommend utilizing our professional measurement service to ensure precision.

4. Pricing and Payment

4.1 Pricing

All prices are quoted in British Pounds (GBP) and are inclusive of VAT unless otherwise stated. Prices include standard materials, manufacturing, and installation within our standard service area. Additional charges may apply for:

  • Premium materials or finishes
  • Complex design requirements
  • Installation outside our standard service area
  • Expedited production timelines
  • Additional site visits or modifications

4.2 Payment Terms

Our standard payment structure is as follows:

  1. Deposit: 50% of the total order value is required upon order confirmation to secure your production slot
  2. Balance: The remaining 50% is due upon completion of installation

We accept payment via bank transfer, credit/debit cards, and other methods as agreed upon. Late payments may result in delayed production or installation and may incur additional charges.

5. Cancellations and Modifications

5.1 Customer Cancellations

Customers may cancel orders according to the following terms:

  • Before production begins: 25% cancellation fee of the total order value
  • After production begins: 75% cancellation fee of the total order value
  • After completion/during installation: No refund available

5.2 Design Modifications

Minor modifications to approved designs may be accommodated before production begins, subject to additional charges if they affect material costs or production time. Once production has commenced, significant modifications cannot be accommodated, and a new order may be required.

6. Production and Installation Timeline

Standard production time is 4-6 weeks from order confirmation, with installation scheduled within 1-2 weeks following production completion. These timelines are estimates and may vary based on:

  • Design complexity
  • Material availability
  • Current production volume
  • Customer availability for installation

While we strive to meet all estimated timelines, Nodoka shall not be liable for any delays caused by circumstances beyond our reasonable control, including but not limited to supply chain disruptions, material shortages, or force majeure events.

7. Installation

7.1 Site Preparation

Customers are responsible for ensuring that the installation site is prepared and accessible. This includes:

  • Clearing the installation area of furniture and personal items
  • Ensuring adequate access for delivery and installation
  • Providing electricity and adequate lighting
  • Ensuring walls are structurally sound and suitable for installation

7.2 Installation Process

Our professional installation team will complete the installation according to industry standards. Customers or their representatives must be present during installation to approve the final positioning and provide access to the premises.

8. Warranty and Guarantees

8.1 Product Warranty

Nodoka provides a comprehensive warranty on all manufactured wardrobes:

  • Structural components: 5 years against manufacturing defects
  • Hardware and mechanisms: 2 years against manufacturing defects
  • Finishes: 1 year against defects in workmanship

8.2 Warranty Exclusions

The warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, abuse, or negligence
  • Damage from accidents, natural disasters, or unauthorized modifications
  • Color variations in natural materials
  • Issues arising from improper customer-provided measurements
  • Damage caused by excessive moisture or humidity

9. Limitation of Liability

To the maximum extent permitted by law, Nodoka's total liability for any claims arising from our services shall not exceed the total amount paid by the customer for the specific order in question. We shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of profits, loss of use, or loss of data.

10. Intellectual Property

All designs, drawings, specifications, and other materials created by Nodoka remain our intellectual property. Customers receive a license to use the final installed product but may not reproduce, distribute, or use our designs for any other purpose without written permission.

11. Privacy and Data Protection

We are committed to protecting your personal information in accordance with applicable data protection laws, including the UK GDPR. Personal data collected during the order process will be used solely for fulfilling your order and providing customer service. For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy.

12. Dispute Resolution

In the event of any dispute arising from these Terms or our services, both parties agree to first attempt resolution through good-faith negotiation. If a resolution cannot be reached within 30 days, the dispute shall be resolved through binding arbitration in accordance with the laws of England and Wales.

13. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15. Contact Information

For questions, concerns, or inquiries regarding these Terms and Conditions or our services, please contact us:

Company Name: Nodoka

Address: 123 Richmond Road, London, E8 3PR

Email: [email protected]

Phone: +44 7423 876590

Acknowledgment: By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. We recommend printing or saving a copy of these Terms for your records.

Last Updated: January 2025 | © 2025 Nodoka. All rights reserved.